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SCMP Reporter

CSL New World Mobility, Hong Kong's biggest cellular network operator, has revamped its information technology operations by adopting a service-oriented architecture (SOA), following a growing trend in the Asia-Pacific region.
 'This transformation has allowed us to more closely align and reuse existing assets to achieve our business goals and increase our operational efficiency and productivity,' said Cecilia Tseung Chor-ping, vice-president of IT development at CSL New World Mobility.
The operator, which was created from the merger of CSL and New World Mobility last year, implemented an SOA project based on technology from United States business integration specialist Tibco Software. 
Financial terms were not disclosed. 
SOA is known as an approach to building an IT environment where all computing network resources are integrated and made available as independent services that are easily accessed and reused, whatever platform they are based on.
CSL New World Mobility,  controlled by Australia's Telstra Corp, used  Tibco's BusinessWorks solution  to trim its service activation time to less than a second and allow for the real-time transfer of customer information into a data warehouse. 
Other Tibco clients in Asia include China Telecom, Acer, DBS Bank and the Hong Kong Housing Society.
Ms Tseung said the software had helped the mobile network operator 'become more agile and customer-centric, with tailored products and services based on customer needs'. 
Amid stiff  competition, CSL New World Mobility has signed up about 120,000 3G service subscribers in the past two years.
'Most IT project managers have positive attitudes and strong understanding of SOA,' said Patrick Chan, Asia-Pacific research director for emerging technologies at market analyst firm International Data Corp. 
'Medium-sized and larger corporates with more budget power are more likely to adopt SOA in their organisations within the next  [year or two].'  
A recent IDC study of 680 companies around the region found 250 of  those surveyed were considering adopting SOA,  as chief information officers and IT managers  make 'building and acquiring new applications, integrating applications and consolidating hardware infrastructure' their priority. 



CSL New World eases operations with service-oriented architecture