The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Ms Lee of Mid-Levels say she doubts the service commitment made by broadband provider PCCW, since the company told her the service she has paid for was unavailable after she moved to a new place.
'On January 21 I moved from my flat on Old Peak Road to Mid-Levels. I called PCCW to help relocate my Netvigator broadband service and two NOW TV boxes to my new flat. The staff told me I could get my broadband service right away.
'Several days later they called back, saying I had to wait until the end of February to get both the internet service and NOW TV. Now two months have passed and I am still waiting for them to connect the service, despite repeated phone calls and complaints.
'The excuse they have given is that they don't have enough cables to reach the place I live in. What is more unbearable is that, in the meantime, I have to pay for the broadband service and two NOW boxes every month. PCCW always says it is fully committed to bringing to their customers more of what they want to see. If they are so 'committed', how come I still don't have anything to 'see'?'
PCCW said the company was upgrading equipment to allow more capacity in the complainant's area, and the service was expected to be available by the end of April.