Advertisement

Take Action!

Reading Time:3 minutes
Why you can trust SCMP
0

The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...

Ms Homma of Repulse Bay is a loyal customer of IKEA. But her good opinion of the brand was ruined by cardboard boxes she bought from the shop last month, which gave off a very strong and unpleasant smell.

'I have been a regular customer of IKEA since I arrived in Hong Kong in 1988. I like their products quite a lot, although many of them have a rather short useful lifespan.

'On March 22, I bought four packs of IKEA storage boxes called Lyckeby, at the IKEA shop in Causeway Bay to store my children's winter clothes.

'After I assembled them, I immediately noticed that the boxes had a very strong unpleasant odour, smelling like the outer layers of gingko nuts after they drop from the tree.

I let one of the boxes stand in my living room overnight, and the whole flat was filled with the smell of the box the next morning.

Advertisement
Select Voice
Choose your listening speed
Get through articles 2-3x faster
1.1x
220 WPM
Slow
Normal
Fast
1.1x