Apologising and making excuses

A VERY BAD DAY

I've had a very bad day today. On my way to work a woman banged into me and the coffee I was drinking spilled on my shirt. She said she was really sorry and then quickly walked away. The MTR station was so crowded and I accidentally trod on a man's foot. I said, 'I beg your pardon', but he shouted at me and I was really embarrassed. I had been in my office about half an hour working away when my assistant came in. She said 'I'm sorry to disturb you, but Mr Chan has been waiting 20 minutes downstairs.' I had completely forgotten I had got a meeting with him this morning. I rushed downstairs and asked him to accept my apologies. I told him I had been caught up with an important phone call. He wasn't pleased at all and the meeting went very badly.

I apologised when I trod on a man's foot in the MTR station.

WAYS OF SAYING SORRY

You can apologise to people in different ways in different situations.

a) I'm sorry

When you bump into someone accidentally in the street or when you tread on someone's foot.