Even in the best apartment buildings, things can go wrong. There are blown fuses, burst pipes and air-con units that just refuse to function properly.
Leading property management companies take such incidents in their stride. But helping out with the occasional domestic crisis has made them consider what other value-added services they can offer clients.
Sunny Yeung Kwong, associate director of Sino Group, said it was now a firmly established trend in the industry to try to exceed expectations in diverse ways.
In line with this, the company had launched a 'premium living' concept, which offers the residents of selected developments a wide range of maintenance and lifestyle services via a 24-hour call centre.
The aim is to provide a level of convenience and personal assistance that goes beyond the norm and makes it easier to cope with the demands of modern life.
Mr Yeung said this had partly started as a branding exercise, but it had also been important to demonstrate that property management was about far more than looking after a building's 'common areas' such as the hallways, stairs and plant rooms.
