Unhappy tour customers are seeking compensation from their travel agent for 'problematic' arrangements on a tour of Japan, including the substitution of fried eggs and ham for the traditional Japanese kaiseki-ryori dinner - a gourmet buffet. Customers also complained about the absence of a local tour guide, a tight schedule for shopping and the cancellation of various activities, including a sampling of the celebrated Kabukicho nightlife area in Tokyo's Shinjuku district. On behalf of 22 claimants, eight customers of Worldwide Package Travel Service appeared in the Small Claims Tribunal yesterday to seek the return of HK$247,597 in tour fees. They claimed to have gone on the one-week trip from February 17-23 and found the service unsatisfactory and disappointing. They claimed the company failed to arrange proper meals for children on the flight and that the tour guide neglected their general needs, such as refusing to take a group member to a doctor when he was injured while cycling. They also said they once had to wait 45 minutes for a coach to take them to Disneyland and a further 90 minutes had been wasted finding a restaurant for lunch. The complaint alleged that the lone tour guide, a Mr Pang, was not qualified as a local guide in Japan and the agency had not provided a local guide. One of the travellers, policeman Lo Chi-ko, said he had been on honeymoon with his wife, Leung Chung-yan, and was left extremely disappointed by the unhappy experience. 'I joined the tour through this agency because of its reputation in organising tours to Japan,' he said. 'It was the first time we had been to Japan and we have decided we will never go on another trip with this agency.' Mr Lo said he was upset by the tight schedule for shopping. In negotiations with the travel agency, the claimants offered to settle for a refund of half the fees paid for the tour. The agency asked for two weeks to consider the offer. The case was adjourned to November 13. A representative of the Travel Industry Council's customer relations department said the question of the tour guide's qualifications had been referred to the Japan National Tourist Organisation for inquiry. The council would not say whether any similar complaints had been received against Worldwide Package Travel.