Executives who are posted in Hong Kong face many problems that moving to a new place brings.
For example where to buy an Octopus card? Or where is the best place to buy a quality suit?
While secretaries and colleagues can help with some issues, other more personal needs such as what they should give their wives on their birthdays or how to make friends in Hong Kong need professional help.
Four Seasons Place serviced apartments has a team of 'orientation specialists' - who are on call 24 hours a day - to help guests settle into the new environment comfortably. They can take guests shopping, dining and sightseeing. These can include Disneyland, Felix at The Peninsula or local food stalls, and even guide them through the MTR and minibus networks. They also organise social and cultural activities.
One of the first members of the Four Seasons Place team was Etsuko Konjiki Bains, a Japanese who studied in Australia, worked in Jakarta, Bali, Melbourne and Hong Kong, and married an Englishman.
Before joining Four Seasons Place, Mrs Bains worked as a SignatuRep at Sun Hung Kai's leasing arm Signature Homes, which developed the concept of an orientation specialist team. She transferred to Four Seasons Place, which is also under Sun Hung Kai, when the serviced apartments opened.