Octopus and MTR must end price anomaly
The recent revelation of the overcharging fiasco involving Octopus cards adds to the public's unease that operators such as Octopus and the MTR Corporation care more about profits and the status quo than providing a decent service.
For instance, when people use the Airport Express to go to Chek Lap Kok, they will get a 10 per cent discount for the HK$200, 30-day return tickets (from Central) but only if they purchase their tickets at the Airport Express counter. Some years ago, I suggested to the MTR Corp that it should allow Octopus card users the same discount privilege, but it has not happened.
Even more perplexing was when I made a recent trip on the Airport Express to the AsiaWorld-Expo to see The Cure in concert. I had to buy a ticket at the counter for a friend who did not have an Octopus card. My friend's return ticket (from Central) was HK$100, whereas all Octopus card users were automatically charged a discounted price of HK$72 for their return trip of more than two hours. It was obviously no use trying to talk sense to the Airport Express staff about this blatant hypocrisy. Perhaps the next best thing is to hope that this letter will make Octopus and the MTR Corp buck up their ideas.
An explanation, through these columns, from Octopus and the MTR Corp regarding this ridiculous and inconsistent manner of discounting would be appreciated.
Will Lai, Western
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