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listening
Complaints at the Palace Hotel
Lily has got a summer job working on the reception desk of the Palace Hotel. Today she has to fill in four complaints forms for guests who were not satisfied with their rooms. Listen to the conversations and complete the forms. Identify what problems each guest had. If the problem is not listed on the form, write it under 'Other'.
Question 1
Question 2
Question 3
Question 4
Answers
Form 1: 714 / air con / mini-bar / lighting
Form 2: 320 / shower / bath / pillows / other (newspaper)
Form 3: 984 / heating / mini-bar / towels
Form 4: 657 / toilet / pillows / other (soap/shampoo)
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