People are the biggest asset in the insurance and finance industry. And there are various ways to keep clients happy and employees satisfied through offering staff knowledgeable advice and clear career prospects through solid training.
The Prudential Assurance philosophy is 'always listening, always understanding'. The company believes in working to provide clients with what they truly need, so it makes sure that each employee is qualified to offer the best and most suitable services for customers in various stages of their life.
Prudential has 3,700 staff in Hong Kong, 700 of which are managers, so it invests heavily in cultivating the exceptional group of executives and managers it has.
'In a customer-focused industry, we have extremely high expectations of our employees,' said Michael Leung Wai-kin, Prudential's chief agency officer.
'They must be people-oriented and have a solid understanding of our products. Just like any other company, we offer a series of training programmes that improve the quality of our staff.
'However, what sets us apart is the way we validate our employees.'