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Dhillon Ravinder flew to New Delhi this month with Cathay Pacific, but her flight was overloaded and her luggage, containing important documents for a meeting, was offloaded and the airline failed to deliver it to her in time.
'I travelled to Delhi by CX753 on January 11 to attend an urgent meeting on January 14. I was unable to collect my baggage on arrival at Delhi airport on the morning of January 12. I was told at Delhi airport by Cathay staff that the flight was overloaded and Cathay Pacific had had to offload my baggage. They said it would arrive on the morning flight, on the 13th.
'I clearly told Cathay ground staff at Delhi I had to have my baggage by the afternoon of the 13th because I needed it to attend to an urgent matter on the 14th in Delhi. I told them not to send my baggage to my home address, in Amritsar in the northwestern part of India, and specifically said I was coming back to Delhi on the night of the 13th because I had to attend to the urgent matter on the 14th.
'One staff member called me on the afternoon of the 12th to say my baggage would be arriving on that night's flight and asked where I wanted it delivered. I clearly told the lady to send it to Grand Sartaj Hotel in Delhi. She asked for the address of the hotel. I told her I did not know it, but I gave her the mobile phone number of someone who had been arranged to pick me up and take me to the hotel, who would be able to tell her the address. After that, I did not hear anything from Cathay and presumed my luggage would be delivered to the hotel.
'I was shocked when I discovered from the person who came to pick me up on the afternoon of the 13th that nobody had called him and nobody at the hotel knew about my luggage.
'On the morning of the 14th, I hired a car to go to Delhi airport to collect my baggage before 11am. I was shocked to be told by Cathay staff that nobody knew the status of my luggage. I gave the driver's mobile number to Cathay staff at the airport and told him to contact me as soon as they had any news about my baggage.