From car repairs to concert tickets, concierge services at luxury residences are designed to take care of all your needs
When the idea of a residential concierge was first launched in the luxury property sector, it was something of a novelty, according to local property management companies who offer the service.
Not surprisingly, they said, residents took to the idea of using a concierge who could cater to their every whim and was available 24 hours a day right from the beginning.
If you think your needs are odd, or if you are just looking to outdo your neighbour, be aware that a concierge at a luxury property knows few boundaries. 'In other words, a concierge will do anything the clients asked as long as it is morally, legally and humanly possible,' said Irene Wai, general manager of Supreme Management Services at Sun Hung Kai Properties, whose development The Leighton Hill was one of the first residential properties to offer a full concierge service in Hong Kong in 2002.
Interestingly, the most popular requests made by residents are somewhat mundane and are geared towards making life easier. The most popular requests for Sino Group's Courtesy Ambassadors are for housekeeping information such as home cleaning services, concert ticket bookings, furniture shops, laundry services, car repairs and rental, and pet care services.
There are many benefits to living in a building with a concierge if you are newly arrived expatriates on unfamiliar turf. They offer someone dedicated to answering your questions, no matter how unusual, and this can make a huge difference to how you care for your family - especially when you don't understand how the system works.