How to Win Friends and Influence Profits: How to Grow Your Clients and Increase Your Profits
by David Kean and Chris Cowpe
Successful and profitable organisations have a systematic method of driving the development of their existing clients. This is good for business, because revenue from clients who stay with a company goes straight to the bottom line, there are no hidden costs associated with the expensive task of attracting new customers. The most successful companies all have a systematic approach to driving development of existing clients. This book will share such systems and methods to help businesses to capitalise on the value of their precious, but underexploited, client relationships
Positive Thinking
by Susan Quilliam
This postcard-sized edition in the Essential Managers series from Dorling Kindersley Publishers advises readers how to be positive, optimistic, and to live a confident life. It provides tips, techniques and checklists to help deal with personal and professional situations. Topics covered include how to handle fear, anger and disappointment by assessing thinking patterns, and changing negative perceptions and improving your life, and broader categories such as the importance of maintaining a healthy diet, exercise and strong social networks to mental well-being. Of particular use are diagrams that demonstrate how to turn negative thoughts into positive ones.