The collapse of Oasis Airline is expected to affect about 30,000 passengers with return tickets involving about HK$300 million, the executive director of the Travel Industry Council, Joseph Tung Yao-chung, said. Oasis' passengers are the losers as they may not only need to reschedule their travel plans but also rebook new tickets at their own expense. 'Ideally the company ought to take care of the passengers - booking as well as compensation, in terms of buying them tickets. But we talked to the liquidators and they feel, in their position, they're not able to do that,' Secretary for Transport and Housing Eva Cheng said. It took Richard Appleby almost three hours yesterday to obtain another one-way ticket to London for his fiancee for HK$5,730 with Air New Zealand. Having booked an Oasis ticket for HK$3,461, he said he did not expect to get any compensation. A woman surnamed Lam, who arrived in Hong Kong from London at 3pm yesterday, said: 'What am I going to do with my return ticket? The crew members said nothing about the company being closed down and services being suspended when I flew back to Hong Kong,' she said. 'The last announcement even said thank you for flying with Oasis and hope to see you again in the future.' Some travellers were also concerned whether their travel insurance would cover them. The Consumer Council received 19 complaints yesterday - involving an average HK$6,000 - and 88 inquiries about the matter. The council's chief executive, Connie Lau Yin-hing, said passengers were not protected because they were unsecured creditors. But Ms Lau said since Oasis had gone into provisional liquidation, they might have a chance of being compensated if the company found new investors. The council would keep in touch with the provisional liquidators. She said the council would study the need to improve protection for people who bought air tickets, considering the increasing number of budget airlines in the industry.