UPS is looking for an experienced and patient service provider with strong communication skills This job is key to the successful running of a supply chain company. Being a service provider is more than just driving around town, it can pave your way to success. UPS, one of the world's largest package delivery companies and a global provider of specialised transport and logistics services, is looking for an experienced service provider. Playing an indispensable role, the service provider's main duties will be to collect and deliver parcels for customers in various regions and arrange tasks for subordinates allocating them to various regions on a daily basis. 'Service provider is an important position in UPS as it plays a crucial role in supply chain management,' Alan Shum Hau-lun, outgoing service provider, said. 'We are responsible for ensuring the seamless flow of all parcels and mail, and making sure that goods are delivered to customers in a timely, safe and accurate manner.' Leading a team of about 20 people, the service provider should have volumes of experience and be familiar with different districts and locations in Hong Kong. The candidate must also be familiar with supply chain and the industry. An outgoing, energetic and personable character who enjoys an outdoor job but is patient with customers' inquiries will be ideal. 'Service providers deal with customers face-to-face every day,' he said. 'Working on the frontline of the supply chain we are the ones to deliver the image of UPS accurately. It is important for us to offer the best services to our customers.' Another important aspect of the job would be ensuring work safety and Mr Shum said that this was crucial. 'Work safety is important for service providers. UPS ensures our work safety by organising training to provide us with the necessary knowledge, and this training renews and improves our knowledge on driving safely. I am responsible for promoting the work safety and health messages.' A key quality for this role, however, is communication skills. A service provider has to liaise with clients and communicate instructions to colleagues. 'As a team leader, the role acts as a bridge between the company and frontline service providers. You focus a lot on communicating with co-workers to ensure UPS' policies and directions are well implemented,' he said. 'I often need to communicate with my colleagues so that they understand the requirements of different tasks.' Mr Shum encourages anyone with the right experience to apply, because his 14 years' experience with the company has been positive with training and promotion prospects well on the horizon thanks to the internal promotion policies and its training camps.