What advances do you hope to see in the next few years? I hope Hong Kong will have a hospital specialising in Chinese medicine. The first step, which the government is implementing, is to have up to 18 specialist clinics inside various hospitals. Those already operating are very popular and are making it possible for students and practitioners to pick up clinical experience. We will keep reviewing the results and, all being well, will press ahead with the idea of a dedicated hospital. If it is clear there is strong public support, then there should be a better chance of things moving ahead. I think the government should have an organisation specifically to develop Chinese medicine. It could be under the health department and focus more on the promotional aspects, like such as the Tourism Commission. How does leading an industry association contrast with running a company? As head of a professional association, the role is to seek benefits for the wider industry. It is important to listen to the voices of all the members and to take action, or make recommendations, that are in line with majority decisions. In leading a company, you still have to collect advice via different channels. But you must then be prepared to take risks which will drive revenue, and seek out the opportunities which will most directly benefit your own business. Where have you found useful new perspectives? I learned a lot about leadership from attending seminars at which senior executives from various industries were willing to share their experiences. These taught me that there is no best way of leading. You need to use different skills and alternative approaches, depending on the situation and the circumstances. I have also found that working for a trade association is a very good way of developing your leadership skills. It provides a chance to meet people with a wide range of experience, and to learn from them. What general advice do you give to up-and-coming executives? Even if something you are working on only seems to have a 50 per cent chance of success, give it your best. If you want to be a better leader, you can't afford to be afraid of failure. The Chinese medicine sector offers many options. There are relevant courses at three local universities, producing more than 100 graduates a year and, with about 8,000 licensed pharmaceutical companies in Hong Kong, there will be numerous opportunities on the production side, in quality control, management, marketing and frontline sales. In building a sustainable business, what comes first? The priority for anyone leading a company should be to improve the quality of their employees. We have about 50 staff and I encourage them to study for diplomas and certificates in Chinese medicine, and to improve their retail management skills by taking sales-related courses. We also make it clear that to get to management level and beyond, people must be prepared to work their way up, and that entails continuous learning and formal study, which the company will subsidise.