Realising the hotel industry is an international business, Alfred Yuen, Sheraton Hong Kong Hotel and Towers administrative assistant - housekeeping, decided to align his education and training to the evolving demands of the industry. 'I could have chosen to study in Hong Kong, but instead I chose to study in Australia where I would also be able to experience a different culture while improving my language skills,' said Mr Yuen, who spent two years at TAFE College in Queensland, where he gained a diploma in hospitality. Mr Yuen said the programme provided him with a broad platform of skills, including how to cope with conflict situations; coach others in job skills; develop and implement operational plans; roster staff; manage quality customer service; manage finances within a budget; and establish and conduct business relationships. He also gained hands-on experience from working in a restaurant, which is a compulsory section of the diploma. 'This is an industry that doesn't stand still for long, you need lots of energy and a thirst for new knowledge to keep improving yourself, which is helped by attending continuous education programmes,' said Mr Yuen, who also spent two years in Japan learning to speak the language and exploring the culture before joining the Sheraton. He said since joining the Sheraton these skills were upgraded and broadened by attending in-house seminars and training, and by putting the skills he has learned into practice.