My iPhone downloads all my messages from Google's Gmail, which can be expensive when there are large attachments. How can I change the service so I can just get the first line or two of an e-mail then decide later if I want to download the whole message? Jimmy, Jardine's Lookout DQ: The service you are looking for downloads the headers, or the first few lines, of an e-mail then gives you the option to download the entire message. This saves a great deal on bandwidth and cost. You can get this service from most service providers but it is almost always exclusive to a specific operating system - such as Symbian or Windows Mobile - and does not handle Gmail. This is exactly the kind of problem one would expect with 'non-supported' hardware. The iPhone has not been officially released in Hong Kong, so these devices are 'hacked' to work here. That means you cannot get official help. There are, however, a few clever ways to handle your problem. Go to www.macosxhints.com then type 'Use two Gmail accounts' in Search. Click on the article by 'blafusel'. It will show you how to set up a new Gmail account to which you can forward e-mails you want on your iPhone while keeping the other e-mails for download later. When I download a file and it gets cut off in the middle, for whatever reason, how do I find the half-downloaded file so I can erase it? Name and address supplied DQ: There are two issues here: one is getting rid of the useless file and the other is getting the complete file you want. Assuming you are using a standard browser, you are often given a choice about where downloads are saved. Many have a folder called 'downloads' and allow you to choose where to set the download file in Preferences. A 'well-behaved' browser should pick up where it left off when you restart the download from the same page. If not, you will know soon enough that it is starting all over again. In that case, you will probably have a load of rubbish in that folder. Make a habit of moving your downloaded files from the download folder to somewhere else; you should have no problem determining which files to kill.