Hong Kong Management Association Quality Award The Quality Award was first launched in 1991 by The Hong Kong Management Association to reward dedication to quality in every organisational function. The award, the association's most prestigious, brings public recognition to organisations that have achieved outstanding standards of quality management. The award, which is based on the renowned American Malcolm Baldrige National Quality Award judging criteria, is open to applicants from all fields of businesses and industries. Companies and organisations whose principal activities are in Hong Kong are eligible to apply. Quality Award participants who have achieved outstanding performance may be awarded the gold, silver or bronze awards, although this year a gold and two bronzes were awarded. To assist and enhance the development of small and medium-sized businesses (SMEs) the association has also developed a special award for SMEs. Judging criteria 1 Leadership 2 Strategic planning 3 Customer and market focus 4 Measurement, analysis, and knowledge management 5 Workforce focus 6 Process management 7 Results Panel of judges David Li Kwok-po Chairman and chief executive, Bank of East Asia (chairman); Giovanni Angelini Chief executive and managing director, Shangri-La Hotels and Resorts; Alfred Chan Wing-kin Managing director, Hong Kong and China Gas; John Chan Cho-chak Non-executive director, Transport International Holdings; Philip Chen Nan-lok Chairman, John Swire & Sons (China); James Thompson Chairman, Crown Worldwide Holdings; Joseph Yu Managing director, Fuji Xerox (Hong Kong) Organising committee John Chan Cho-chak Non-executive director, Transport International Holdings (chairman); Brian Au Vice-president, head of sales (Hong Kong), Asia Television; Michael Chan Yue-kwong Chairman, Cafe de Coral Holdings; Fan Cheuk-hung Managing director, Synergis Management Services; Michael Huddart Executive vice-president and general manager, Hong Kong, Manulife (International); Liu Guo-yuan Executive vice-chairman and president, Cosco (Hong Kong) Group Perry Mak managing director and executive director, publisher, Hong Kong Economic Times Board of examiners Matthew Yuen Ming-fai Department of Mechanical Engineering, Hong Kong University of Science and Technology (chairman); Cliff Cheung Kam-pui Senior network support manager, Network Support Centre, Hang Seng Bank; Lewis Ho Chief E&M engineer, Electrical and Mechanical Services Department, HKSARG; Jenny Lam Wan Mei-fong Manager, business improvement, Cathay Pacific Airways; Newman Lam Kin-man Corporate management accounting manager, Hong Kong and China Gas; Katherine Lau Kam-lan Manager, quality and customer satisfaction, Fuji Xerox (Hong Kong); Ray Lau Administration director, Glorious Sun Enterprises; Ivy Leung Man-yan Director, intellectual capital and quality, Langham Place, Mong Kok, Hong Kong; James Ma Senior quality manager, Synergis Management Services