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Time to expand boundaries

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With the construction of an increasing supply of new commercial and office buildings, facility management has become a growth area for property developers and building services providers in Hong Kong.

'Facility management goes far beyond general cleaning, security, repair and maintenance of buildings,' said Deric Probst-Wallace, head of facility management at Synergis Management Services. 'It encompasses many disciplines to ensure the constructed environment functions properly by integrating people, place, process and technology. Ultimately, we are here to protect and enhance the value of our customers' properties and assets.'

Facility management involves a high level of service quality, a broad scope of responsibility and a wide range of industry knowledge.

Property owners expect management companies to come up with a plan that can support their business continuity and address environmental sustainability, besides basic repair and maintenance, security and cleaning of the properties.

As many property owners view their properties as part of a portfolio of their assets, facility management service operators need to devise strategic plans to demonstrate how their buildings will be managed on a longer-term basis.

'Building owners are not simply interested in how their buildings will be managed for the first few years, but expect a plan that can ensure stability of business operations of their tenants for years to come,' said So Kai-ming, executive director of Urban Property Management.

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