Going the extra mile
Putting the company and its customers first are priorities for Atos Origin's new managing director
Raymond Lee Chi-ming may have spent close to 30 years scaling the heights of the local IT industry, but he still approaches each working day with the verve and enthusiasm of a tyro. Rather than resting on his laurels, the recently appointed managing director of Atos Origin Hong Kong keeps setting new goals, and relishes the chance to take on new challenges that will bring the best out of him and his colleagues.
Top of his agenda is to establish the company as one of the top two in the market sector within the next few years. The way to achieve this is by constantly adding value for clients, responding deftly to industry trends, developing innovative solutions and always being prepared to go the extra mile.
The starting point for Mr Lee is basically to ask himself the same question every day: what can he do to contribute more to the company and help customers more effectively. The answer changes all the time, but it is a spur to action and prompts a steady flow of ideas, communication and activity, which is the foundation for better management and IT solutions tailored to specific client needs.
After the phenomenal rate of development of computer hardware and software technologies in recent years, the focus of the IT sector has seen something of a shift. There now tends to be greater emphasis on improving business support services, allowing users to get the most out of their systems and to benefit from the full power of the available applications.
'We are striving to develop more innovative solutions to make use of IT, automation and the internet to support customers' operations,' Mr Lee said. 'The more you understand [their] business, the more of a competitive advantage you will have.'
He said this was essential for devising the kind of specialised applications companies now needed. These might be for in-house enterprise resources planning, customer relations management or supply chain management but, whatever the case, it was increasingly important to have tailor-made systems in place.