Staff at the Ngong Ping cable car have adopted a different ethos about running the attraction - one that encourages them to speak up as soon as they spot potential problems or think of a way to improve the operation, the company's managing director says.
Ngong Ping 360 has struggled to restore public confidence in the Lantau Island attraction following a series of technical failures in the two years since it opened. Managing director Morris Cheung Siu-wah says its 200 employees are working under a more open environment.
'We still have blunders, but we have sought to identify and resolve problems more quickly and efficiently as we encourage our staff to voice any irregularities that come to their attention,' Mr Cheung said.
Despite hiccups when the ride was relaunched this year and a number of brief service disruptions, operations are improving.
Last year a cabin fell off the ropeway during a brake test and fell 50 metres to the ground. The MTR Corporation, which owns the attraction, fired Skyrail and formed the Ngong Ping 360 subsidiary to take over.
Mr Cheung said he had striven to train staff outside their regular duties and to implement a system that encouraged them to report errors and propose ways to improve the system.
