Treating customers like friends is an important work motto, according to the nine winners at supervisory level.
Coming from different retail sectors, all of these awarded supervisors underwent a challenging judging process. But they simply showed their sincerity in all the assessments, like the friendly way they are with customers in real life.
Shirley Leung Ting-yan, a care supervisor at mobile phone company Nokia, said she upheld the belief of 'be myself' as a supervisor.
'I believe that service comes from my heart and I need to put myself into others' shoes, which means I have to be considerate and treat people sincerely,' Ms Leung said. 'Both customers and my subordinates can feel that.'
Ms Leung recalled that her service attitude was well recognised by a couple when they visited her store for the second time.
'The couple told me they were happy with my service because I was diligent in teaching them how to use their phones,' she said.