Outstanding customer service comes from the sincere attitude of frontline staff, dedicated coaching of supervisors and ceaseless support of retailers, according to recipients of the Best Team Performance award.
In this winning team of four from Lane Crawford, Ming Lau Hoi-ming also won the award on a supervisory level in the department stores category.
'Our company vision is to be Asia's most innovative and regarded destination of style. It is the role of each team player to give customers an extraordinary shopping experience,' Ms Lau said.
'As a supervisor, I bear the role of working with my team to achieve work goals, maintain a good service standard and offer training.'
Whenever receiving new information on products and job instructions, Ms Lau said she might keep every member of her team informed by sharing and role play.
Ms Lau once had a colleague whose personality seemed unsuited to being a frontline retail worker.