Advertisement

Enjoying testing times

Reading Time:2 minutes
Why you can trust SCMP
0

Technical thinkers are the lifeblood of the industry, says Wilson Wong, manager of the CMA Industrial Development Foundation's textile and material division

As the manager, my daily duty is to supervise our technical staff and monitor their performance. I supervise the technical operations to ensure that there are good quality standards in the service we provide to our clients as well as proper quality assurance for data operations. I also implement good housekeeping for our laboratory.

What is hardest about this job is the timing and work allocation, as we have to multitask. We have to look after client inquiries as well as the operational work development, budgeting and staff issues.

It's very challenging and very time-consuming on an almost daily basis. Of course, it is also challenging to develop new tests and to enlarge our scope so as to survive the competitive environment in the testing industry. There is also a need for problem solving. In our daily operations, there are many special issues and we have to solve them regardless of whether they come from our colleagues or are related to something requested by our clients. If a customer has a query or one of our staff has a technical question, we have to be able to understand and help them.

On the other hand, the most exciting part of this job is that I get to help people. This provides great job satisfaction. When we help our clients to complete a shipment of property or sort out a problem, they appreciate it, which makes it very satisfying to work here. Of course, I enjoy it when the knowledge that we have built up during our technical work and our business is integrated.

I'm also very happy when we find that the business is up and when my boss is happy about it. Also, it's good when we develop new tests and obtain technical accreditation by a third party or from an accreditation body.

Advertisement
Select Voice
Choose your listening speed
Get through articles 2-3x faster
1.1x
220 WPM
Slow
Normal
Fast
1.1x