MTR passengers will be warned within 20 minutes when a long service delay is expected due to an accident, the MTR Corporation has promised.
In a paper to the Legislative Council transport panel's railways subcommittee, the MTR Corp said that when the train service was interrupted, passengers would be advised to take alternative transport if it could not be resumed within 20 minutes.
Emergency buses would be put on standby and mobilised once a service suspension was confirmed.
When a train is stalled between stations, the company would decide within 20 minutes whether passengers needed to leave the train.
The company also agreed to keep passengers better informed during service disruptions. Part-time station assistants would be organised to help passengers.
On December 8, damage to an overhead power cable caused the suspension of train services between Yau Tong and Tiu Keng Leng stations on the Kwun Tong line.
