Shayne Chandler is the owner of hair salon Chandler in Lan Kwai Fong. The former Kim Robinson stylist tells us how to communicate better with hairdressers to get the desired result. 'What happens is that hairdressers are talking a language that's not universal. I think it's really important, therefore, for you to come prepared, and the best way to do that is for you to come with a picture ... when a client comes in with a tear sheet from magazines and says, 'That's the look I want', that's fantastic. 'The same goes for colour and 90percent of our clients come for colour. We've got a story board that we can show you with a host of [magazine tear sheets with] different colours. We talk about ash, red pigments, warm, gold, but we can show it to you on the board so you can say, 'This is what I like.' 'Quite often, a client might say they like something such as Posh Spice's short haircut, but if you have a round face, that won't work. So you need to ask the hairdresser what will suit you. A confident hairdresser will say, 'No, that won't suit you.' It's very personalised. But the most important things [to talk about] are maintenance and your budget. If a brunette says she wants to be blonde, we tell her she will need to think about it being maintained every four to six weeks. If there's no conditioning, then [colour] won't last. The client needs to be educated about the product. 'Hair salons shouldn't be intimidating; we're hairdressers, not brain surgeons. Hairdressing is a service industry and the client is always right - they just need to be guided.'