Caritas Medical Centre head Ma Hok-cheung was punished for endorsing a 'non-patient-centred' guideline and not being sensitive to community expectations, Hospital Authority chief executive Shane Solomon said. Dr Ma lacked the sensitivity to realise the seriousness of the incident, which saw the hospital fail to help a heart attack patient brought to its entrance. Mr Solomon chaired a committee that on Tuesday imposed disciplinary action on Dr Ma and the hospital's chief of accident and emergency services, Ng Fu. Dr Ma and Dr Ng will not be considered for promotion for at least 14 months. They were ordered to produce within two months a plan to improve accident-and-emergency procedures and how patients were handled at first contact. After that, they had 12 months to implement the plan. When the patient, Yeung Tak-cheung, 56, had a heart attack on December 26, his son drove him to the entrance of the hospital and went inside to seek assistance, but a receptionist told him to dial 999 for an ambulance. An ambulance arrived 26 minutes later and took Yeung to the accident-and-emergency department, where he was pronounced dead. Mr Solomon said Dr Ma's first mistake was that he accepted the guidelines - which asked staff to dial 999 when emergencies happened in non-clinical areas, but had no clear requirement that they also contact the accident-and-emergency department. 'He knew about the guidelines, and he had reviewed the guidelines and chose not to change them,' he said. Dr Ma had also failed to realise the seriousness of the incident. He 'should have alerted senior authority officials on the night that the incident happened. It is a lack of sensitivity'. Dr Ma told a press conference after the incident that the receptionist had rightly complied with the hospital guidelines to ask the son to dial 999. Mr Solomon said he rang Dr Ma before and expected him not to be 'defensive'. 'A caring attitude was not there, the punishment for him is very important, he has to learn that he has to connect with the community. Managing a hospital is to make sure your staff work to serve the patients.' Medical legislator Leung Ka-lau has said it was unfair that only Dr Ma and Dr Ng were punished and no one at the authority's headquarters involved in handling the incident. But Mr Solomon said the hospital chief executive should be responsible for his own mistakes. Dr Ng was punished because he was responsible for the procedures and was rather 'disengaged' from the crisis management. 'He had a normal round the next day and he did not actively go out and find out what had happened.'