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Wilson Lau

The MTR Corporation revamped its Work Improvement Team Training Scheme (WIT), a quality control programme,  following its merger with the Kowloon-Canton Railway Corporation in December 2007.
With its workforce almost doubled to 13,000 after the merger, the MTR identified some urgent issues that needed to be addressed.
'We need to align the difference in work practices among the two pre-merger railway corporations and WIT is the strategic channel to effectively work on this mission,' said Sarah Shum, MTR training officer.  
With the aim of bringing the companies' two corporate cultures together, the programme started with the setting up of voluntary teams in various divisions in the company.
Each team consists of a team leader, a facilitator and several members who initiate and implement work improvement projects.
MTR management training and development manager Chester Tsang  said more than 95 per cent of the target trainees had participated in the voluntary training programme since it was rolled out less than a year ago. 
Ms Shum said the programme featured a three-level training approach designed for WIT beginners, team leaders and line trainers. 
MTR head of materials and stores Leung Chi-choi  said the revamped 'You Have A Say' programme allowed staff to have their say in taking ownership in improving their daily work processes, and adding this element to the WIT scheme was important for the staff.
'We have high expectations from our customers so our corporate culture embraces constant improvement of services. But we cannot just rely on top management to drive the improvement,' Mr Leung said.
Staff were required to use recognised processes and tools, including data analysis and experiments to develop solutions, and were expected to present these to department heads and managers for approval, Mr Leung said. 
A WIT council and four divisional WIT steering committees were formed, as a result of combining the two corporate cultures, to organise work improvement in the headquarters, property management, engineering and operating division.
The committees have members from pre-merger MTR and KCRC to reflect a broader representation of views and ideas.



Programme puts teams on track