Sony Hong Kong believes in open communication, caring about the needs of its employees and encouraging continuous improvement. These key features are driven by its corporate philosophy - 'dreams, emotions and innovations'.
Apart from listening to the voices of its customers, the electronics company understands that the voices of employees are equally important and takes action tailored to their needs.
'We carry out a survey every two years where employees are encouraged to provide comments on aspects such as working environment and internal communication so that we will be able to fine-tune policies to suit their needs,' said Athena Ngai, senior human resources manager at Sony Corporation of Hong Kong.
Adopting the Japanese culture or spirit known as Kaizen, which means improvement, Sony implemented a series of training workshops and invested resources to improve the operational efficiency of their internal services.
'We have achieved satisfactory benefits by practising the Kaizen spirit,' Ms Ngai said. 'We are able to save money on our budget, while the quality of our services has also improved as we encourage communication and continuous improvement among departments and employees.'
The company does not only focus on its business but is dedicated to care about its employees' lives, professionally and personally.