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Make 999 a service that saves lives
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A new 999 procedure has been introduced to the public because too many people call the number when it's not an emergency.
The aim of the new procedure is to prioritise real emergency calls. This is a good thing, but I think it could be better implemented.
First, the questions and the order they are asked need to be considered. Information such as name, telephone number and address should be left until last. It is a waste of time to ask the caller's name and telephone numbers first.
For a caller suffering a heart attack, stroke or in some other critical situation, asking for such information could cause distress and delays.
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Second, we need better-trained personnel as soon as possible.
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