June Ng Group director, human resources, Shangri-La Hotels & Resorts
Importance
To achieve a high-level of engagement and commitment, it is imperative to ensure our employees from different age groups are able to relate and interact effectively with the company. While it may be true that different age groups share similar values, such as family, integrity and self-respect, they may express them differently.
Understand the needs
We conduct an annual staff opinion survey. Based on the findings, we have a clear understanding of their needs as well as their engagement levels. We follow up the surveys by conducting focus groups with employees of different levels and generations. At an individual level, feedback and needs of the employee are obtained through the performance review process, which is done twice a year. It is an online review, which appeals to the younger generation, who are particularly keen to receive regular and timely feedback and recognition. Face-to-face meetings are also held to ensure that personal contact is maintained.
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