When it comes to ensuring the health and safety of its employees, the Kowloon Shangri-La means business.
The hotel is on alert around-the-clock and is capable of dealing with all manner of emergencies at any time of the day or night.
At the centre of the hotel's safety initiative is its manager, Jens Corder, who runs the health and safety systems with clockwork precision. He co-ordinates its numerous committees, daily inspection teams and regular training courses to make sure that the highest standards are maintained at all times.
Corder stresses that the Kowloon Shangri-La, like its sister hotels, has an all-encompassing approach to promoting corporate social responsibility (CSR). He himself is chairman of its CSR committee. The hotel prides itself on providing a comfortable, safe and healthy environment for staff.
For example, kitchen staff undergo stringent training and retraining on how to handle food, while regular spot checks are carried out to ensure high compliance standards.
Results of daily food hygiene inspections are recorded and analysed to see how improvements can be made. Sometimes the same restaurant or the same employees may be subject to repeat inspections.