Quality management plays a key role in a company's operations in order to perfect products and services. Companies that stand out from their competition are those that maintain high quality despite a volatile economic environment.
Hong Kong Air Cargo Terminals (Hactl) was awarded the gold prize in the HKMA Quality Award this year.
'It is a great pleasure to receive the award,' says Lilian Chan, general manager of marketing and customer service at Hactl. 'We think of this as a learning process. The assessment process helped us identify our strengths and our weaknesses, so that we can make improvements.'
The purpose of the Quality Award includes providing public recognition to those organisations that have achieved outstanding standards of quality management, and valuable information from the board of examiners and the panel of judges, who are some of the most experienced and respected quality experts in Hong Kong. 'I think we were able to impress the judges and examiners because we put a lot of focus on the process and our people,' Chan says.
'We went through a difficult process and what we achieved in the end was more than just a gold award. We were able to enhance our internal co-operation and make further improvements according to the examiners' comments and suggestions.'
As the leading international air cargo terminal operator in Hong Kong, Hactl plays a key role in cultivating the city's position as an international air cargo hub and a gateway to the mainland. Therefore, the company makes sure it is one step ahead of the competition and maintains its role as an innovator.