ISO 9001 forms part of a series of internationally recognised quality standards, referred to as the ISO 9000 series.
In fact, ISO 9000 itself and its partner ISO 9004 only offer guidelines for selection and use of three standards in the series for which certification can be obtained.
ISO 9002 covers quality assurance in production and installation, while ISO 9003 is for quality assurance in final inspection and test.
ISO 9001 is the most comprehensive and deals with quality assurance in design/development, production, installation and servicing.
It was chosen by Crown Motors because it incorporated all aspects of the company's diverse operation.
The ISO 9001 standard is divided into 20 requirements, ranging from management responsibility, process control and inspection and testing, to quality records and statistical techniques.
