I REFER to the letters headlined, 'Inconvenient' and 'Long trip' (South China Morning Post, October 6 and 10 respectively), in which two of your readers Mr M.L. Kwan and Miss Alison Cousland queried the collection arrangements for undelivered registered mail and parcels.

It is our standing practice to arrange undelivered registered mail to be collected from the post office nearest to the addressee. For Taikoo Shing residents, the designated office for collection of undelivered registered mail is Taikoo Shing Post Office. We do not understand why Mr Kwan's case was different and would look into the matter if he could contact our Controller of Posts (Branch Offices) on 9221 2302 to provide more information.

However, due to transportation, accommodation and resources problems, undelivered parcels are required to be collected from a designated post office, which is usually the delivery office of that district. In Miss Cousland's case, the designated office is Tsat Tze Mui Post Office in Quarry Bay.