HIDDIE CHAN studied accounting and finance at Cardiff University and now handles retail banking at ICBC (Asia) Sheung Wan branch.
What kind of training have you received from the programme?
It has not only improved my knowledge of personal banking services but also helped me acquire the skills needed to improve my work. I met a number of interns my age. We learned together and supported each other.
How has the programme helped you improve your performance?
I not only learned various kinds of products and services but also received training on how to provide quality customer service. I also learned useful concepts, such as 'customers come first', which allowed me to forge long-term relationships with customers and strengthen and expand our customer network effectively.
What are the challenges and rewards of your work?
