Nearly half the domestic helpers who have sought help from labour services are unhappy with the officials' performance, a survey showed.
According to the survey of 791 foreign maids by the Hong Kong Diocesan Pastoral Centre for Workers in June and July, 30.6 per cent of the maids had contacted the Labour Department, the Small Claims Tribunal and the Labour Tribunal for their advice and assistance.
Of this percentage, 43.5 per cent were unsatisfied with the services offered. The maids also said their contacts with officials were hampered by a language barrier.
The Christian welfare group said many workers would not contact labour officials despite having problems in their employment.
That is because they do not even know of the existence of the relevant departments, or they are worried that it would be complicated.
The closure of the labour offices during the weekends when the maids have their days off, help protect employers, the maids said.