With more serviced offices in the pipeline in Hong Kong and the region, there is every opportunity for those interested in offering the perfect client service to develop a career in the field.
Whether it is sales or operations, employees should keep in mind they are dealing with clients day in, day out.
'It's not like you go to work with one group of people every day. You will meet people from different cultures, with different expectations and requirements,' says Lachlan Sloan, group director of Compass Offices. 'You have to think on your feet, and be knowledgeable on how to react to different people.'
The company, established in October 2009 and which aims at an initial public offering within four years, has set up serviced offices in more than 14 locations in three countries over the past two years. Seven or eight locations are expected to open across Asia next year.
'We are fortunate that globally, serviced offices are a growing market, and we are riding that trend,' says Sloan, who co-founded Compass with Andrew Chung, both frequent users of serviced offices but who were often disappointed with services provided. They decided to set up their own chain as they saw a 'missed opportunity' in the market for a company which delivers.
'A lot of our [staff] are not from the industry and we leverage people's commercial experience. We look at the attitude of the person more than the skills,' he says.
