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Going that extra yard

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While many business centres offer basic ancillary services, The Executive Centre has made use of its experience and network developed over the past 15 years, to launch a business concierge service for busy executives.

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'The Executive Centre delivers a premium level of service. It's based on a culture of listening to clients, identifying their needs, and then fulfilling them,' says company chief executive Paul Salnikow.

'We offer serviced office solutions and business support solutions, the latter organised under our business concierge services programme.'

Hong Kong clients can contact a client service associate based in one of the city's six business centres, or access the service through the online portal.

'The business concierge services are an important part of who we are and what we do,' explains Salnikow.

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'It is also a major revenue earner, generating over US$40 million annually across our 40 centres.' The Executive Centre offers more than 30 types of business concierge services.

Client requests can be addressed directly or through the internet. Most services are business-related, such as video conferencing, seminar management, company formation in Hong Kong and the mainland, opening of bank accounts, website hosting and design, translation or interpreting, accounting, auditing and human resources, and relocation and accommodation.

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