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John Millen

Mandy works as a receptionist at a busy vet's  office in town. One of her duties is to take bookings from animal owners who want to bring in their pets to see one of the vets. Listen to the four phone conversations she had this morning, then answer the questions.
Conversation 1
1 Why does Mrs Chan want to bring her dog to the vet?
a. for an emergency operation
b. for a health check-up
c. for some routine dental work
2 Why can't she go to the vet's office this week?
a. her dog is too ill
b. the vet is fully booked
c. she is too busy
3 How old is Mrs Chan's dog?
a. 11/2 years 
b. 18 months
c. two years
4 Why doesn't Mandy need to take further details from Mrs Chan?
a. she doesn't need any further information 
b. all the details she needs are already on file
c. she will take them later
Conversation 2
5 What type of pet does the second caller want to bring to the vet?
a. a dog
b. a pet bird
c. a pedigree cat
6 What is the pet having problems with?
a. its digestion
b. its plumage
c. its feet
7 What other symptoms does the pet have?
a. none whatsoever
b. loss of appetite
c. vomiting
8 What time is the appointment Mandy makes for the caller?
a. tomorrow at 10am
b. next Thursday at 3pm
c. in two days' time at 8pm
Conversation 3
9 Why does the third caller want to bring a puppy to surgery? 
a. for a minor operation
b. for a health check
c. to have a security device fitted
10 How old is the puppy?
a. 11/2 months
b. eight weeks
c. six days
11 How much did the puppy cost?
a. HK$100
b. nothing
c. a few thousand dollars
12 How would you describe the pet owner after the last statement she makes?
a. very responsible
b. reckless
c. unsympathetic
Conversation 4
13 Why does the fourth caller call the vet?
a. for information
b. to book an appointment
c. to lodge a complaint
14 When did this caller bring her cat into surgery?
a. a week ago
b. yesterday
c. the day before yesterday
15 What complications have there been with the cat's treatment?
a. none at all
b. unfortunately the cat has died
c. the cat lost a lot of blood
Answers:
1. c, 2. b, 3. a, 4. b, 5. b, 6. b, 7. a, 8. c, 9. c, 10. a, 11. b, 12. a, 13. a, 14. b, 15. a



The vet's receptionist