On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang
On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang
Management

How companies can innovate from within

A study of 158 Bossini shops in six cities finds ‘novel’ service encounters replacing uniform customer service approach

Topic |   Management
On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang
On average, there were 2.19 acts of “novel behaviour” by employees in each shop. Photo: Sam Tsang
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