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Hong Kong firms aren’t meeting employees’ expectations on health care, study finds

Research by Cigna finds the biggest gulf between expectations and reality is in GP visits

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The study found a big difference between those benefits that respondents considered basic for health care coverage compared to the benefits they actually received. Photo: Dickson Lee
Alun John

There is a growing gap between the health care benefits Hong Kong’s citizens expect from their employers and those with which they are provided, new research has found.

According to a survey by health insurance firm Cigna, there was a significant difference between those benefits that respondents to the survey considered basic for health care coverage compared to the benefits they actually received.

“Hong Kong has one of the highest costs of health care in the world. The ‘health care gap’ has been increasing as costs are rising at a faster rate than the coverage employees receive has been keeping up,” said Patrick Graham, chief executive Asia Pacific for Cigna International Markets.

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The survey also found that there was a decline in Hong Kong in the overall “well being index”, particularly in the workplace.

The ‘health care gap’ has been increasing as costs are rising at a faster rate than the coverage employees receive has been keeping up
Patrick Graham, Cigna

The so-called health care gap was most pronounced when it came to employees aged under 30 and those over 60. Those between 30 and 60 reported less of a difference between the coverage that they expected and what they received.

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