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Insurer Ping An aims to fill gaps in China’s ‘underresourced’ health system, to spend up to US$4 billion on health care tech development

  • By helping China’s public health and social insurance systems, company will also be able to better grow its health insurance and online health care businesses, co-chief executive says
  • Ping An has already spent about 20 billion yuan on health care technology over the past decade

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A hospital in Beijing. Ping An needs to work with the offline network, as this is where the bulk of health care services are delivered, its co-chief executive says. Photo: Xinhua
Eric Ng

Ping An Insurance (Group), China’s largest insurer by market value, said on Tuesday that it will spend 20 billion yuan to 30 billion yuan (US$4.4 billion) on developing health care related technology over the next five years to fill the missing links in the country’s “underresourced” health system.

By helping China’s public health and social insurance systems improve efficiency and lower costs, the Shenzhen-based company will also be able to better grow its health insurance and online health care businesses, co-chief executive Jessica Tan Sin-yin said.

“For us, to deliver good health care services to our consumers, it is not enough to just provide insurance, or a simple online diagnostic service,” she said during the company’s first health care-themed investor day event. “We need to work hand in hand with the offline network, because this is where the bulk of the health care services are delivered.”

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Besides offering life and health insurance, Ping An also operates the biggest online health care services platform by registered users through Hong Kong-listed subsidiary Ping An Healthcare and Technology, which is better known as Ping An Good Doctor. About 15 per cent to 20 per cent of its new financial services customers were acquired following referrals by its health care units last year.

The company has already spent about 20 billion yuan on health care technology over the past decade, and the investment will grow for years to come, as it seeks to digitally link patients, doctors, medical institutions, governments and the social health insurance system, Tan said.

04:42

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Even after six years of development, and a more open attitude from the government towards the practice amid the Covid-19 pandemic, only about 3 per cent of China’s medical consultations are conducted online, Tan said. And while China’s health care spending is forecast to rise to 16 trillion yuan in 2030 from 6 trillion yuan last year, as its population gets older and more well-to-do, much needed to be done to fix its unbalanced, underresourced health system, she added.
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