AIA launches telemedicine platform with HKT, Gleneagles Hospital as fourth wave of Covid-19 grips Hong Kong
- AIA, the HKT phone network and the Gleneagles Hospital launched their DrGo platform for customers to book appointments with the hospital’s doctors
- Patients can receive consultations and diagnosis via video on the platform, while medicine can be prescribed online and delivered within four hours
AIA, the HKT phone network and the Gleneagles Hospital launched their DrGo platform for customers to book appointments with the hospital’s doctors. Patients can receive consultations and diagnosis via video on the platform, while medicine can be prescribed online and delivered within four hours.
“The Covid-19 pandemic has created a surge in demand for non-contact service modes, making the benefits of telemedicine even more pronounced,” said Ip Man Kit, chief operations officer at AIA Hong Kong & Macau. “This collaboration will combine our respective expertise to enable customers to enjoy comprehensive, one-stop care from medical consultation to follow-up treatment and claims.”
DrGo will initially be available to AIA’s Hong Kong staff and financial planners, to be extended to the insurer’s Hong Kong customers next year.
Gleneagles – a venture of Singapore-based Parkway Pantai and Hong Kong-listed NWS Holdings – in Wong Chuk Hang on the southern reaches of Hong Kong Island, launched a virtual consultation service in May for oncology, gastroenterology and hepatology patients.
It has since been extended to cardiology, general surgery, respiratory medicine, neurology, and family medicine, according to its website.
Health care platforms operated by firms such as Ping An Good Doctor and Tencent Trusted Doctors in China were among the first to offer free online consultations to people suspecting to have caught the virus.
These platforms also offer video repeat consultations to chronic diseases patients and allow them to buy prescribed drugs online, saving many long journeys to and hours of waiting time at public hospitals.
Private medical clinics operator Quality HealthCare Medical Services August also launched a “one-stop patient portal” mobile app in Hong Kong, which had over 24,000 registered customers by late October. It offers “live workshops” on Western medicine and a chat room offering instant replies to health queries, besides telemedicine.
Even before the coronavirus struck, other insurers have launched telemedicine services in Hong Kong.
In April last year, Cigna Hong Kong launched what it claimed was the city’s first telemedicine services offered by a medical insurer, via a mobile app operated by Hong Kong-based health care service provider DoctorNow.
Paris-based international health insurance provider April International Care in November last year partnered with New York-state based virtual medical consultation provider Teladoc Health to offer telemedicine to its Hong Kong clients.