HSBC is strengthening its frontline wealth management capacity as the bank forges ahead in the competitive industry.
Providing personal financial and wealth management services to more than four million customers in Hong Kong, HSBC is hiring wealth management professionals for its branches and phone banking services.
These include premier relationship managers, wealth management managers, financial services officers, business development officers and customer care officers.
The bank is also looking for fresh talent for general banking officers and counter service officers.
One of the most important qualities for a good wealth management professional is 'genuine interest' in customer service, says Virginia Ng Yuen-wah, senior manager for human resources, Hong Kong and Greater China, of the bank's personal financial services.
'What distinguishes a successful relationship manager from an average one is whether they can truly put themselves in the clients' shoes,' Ng says.