A new code of conduct for banks introduced on Friday makes sure Hong Kong’s elderly can easily access banking services. Photo: Winson Wong
A new code of conduct for banks introduced on Friday makes sure Hong Kong’s elderly can easily access banking services. Photo: Winson Wong

Hong Kong’s banks pause in their headlong dive into digital services to ensure elderly users and technophobes are not left behind

  • Over the next six months, all banks and deposit-taking companies have to make sure they can serve customers who cannot or do not want to use online services
  • The new code of conduct was announced by the Hong Kong Association of Banks and the DTC Association, after 12 months of consultation with the HKMA

Topic |   Digital Transformation
A new code of conduct for banks introduced on Friday makes sure Hong Kong’s elderly can easily access banking services. Photo: Winson Wong
A new code of conduct for banks introduced on Friday makes sure Hong Kong’s elderly can easily access banking services. Photo: Winson Wong
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