ChatGPT is a valuable tool but the double-edged sword needs careful nurturing to maximise its benefits, industry leaders say
- AI has had a positive impact on start-ups and the pandemic has pushed even the most traditional businesses to embrace digital transformation, leading to greater openness in adopting new technologies
- Experts urge governments to introduce a regulatory framework to ensure the new technology is used for good and would operate in a safe environment, as its potential abuse could perpetuate frauds and scams
Hong Kong companies are riding the ChatGPT wave, using technologies powering artificial intelligence (AI) chatbots to explore new business opportunities and to accelerate daily operations.
Omnichat, a home grown software company, first integrated its AI chatbot running on GPT 3.5 last month. The company provides software that allows its clients to centralise customers’ chats from different instant messaging channels.
The company’s application of ChatGPT technologies, dubbed “Omni AI”, acts as a digital assistant for retailers’ employees, helping them better handle customers’ enquiries, recommend products as well as facilitate marketing campaign planning, according to its CEO Alan Chan.
“[AI systems] are about how we make use of them, to let the job be done more efficiently, rather than simply replace positions held by humans,” said Chan in an interview with the Post.
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ChatGPT-like technologies allowed the company to enhance its automated customer support function, marketing and sales services and make daily work processes a lot faster and more efficient, Chan explained.