Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA
Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA

Electronic turbulence: airlines and social media

Carriers have overlooked a cost-effective way to promote themselves by responding to tweets promptly and effectively, says industry expert

Topic |   Social media
Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA
Cathay cabin crew threats to withhold food or even smiles on a recent flight elicited Twitter comment. Photo: EPA
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