NCR sees retail banking upgrades, new services driving ATM growth in Hong Kong
NCR, the world's largest supplier of automated teller machines, plans to maintain a steady pace of growth in Hong Kong as banks start to deploy advanced video-enabled systems and upgrade the operating system on their ATM networks.
NCR, the world's largest supplier of automated teller machines, plans to maintain a steady pace of growth in Hong Kong as banks start to deploy advanced video-enabled systems and upgrade the operating system on their ATM networks.
The United States-based firm will also push new services in the city with partner InPost, a private operator of automated, 24-hour parcel delivery stations.
"Hong Kong is a very mature market for ATMs, so we cannot really expect too much," said Keith Au, NCR's general manager for financial services in Hong Kong and Taiwan. "Business has been good over the past two years, but we're exploring new growth opportunities moving forward."
A report by retail banking research firm RBR said government initiatives would continue to help boost the rollout of new ATMs across the city. Compliance with the Hong Kong Monetary Authority's efforts to enhance services and security of ATMs at bank lobbies, branches and "off-site" locations has helped stimulate demand.
We expect this service to run in 150 locations by the end of next year
NCR is promoting adoption of its Aptra Interactive Teller, which lets consumers do live videoconferencing with remote bank tellers directly from the machine. Au said it helped speed up the transaction process, especially for the elderly.